Oganikku Return & Refund Policy
At Oganikku, we are committed to ensuring your complete satisfaction with every purchase of our women’s dresses. Please read our return and refund guidelines carefully:
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Only products in their original condition, unworn, unstained, and with original tags and packaging are eligible for return.
- Customized, personalized, or made-to-order dresses are non-returnable, unless there is a manufacturing defect.
2. Non-Returnable Items
- Sale items or products marked as final sale.
- Underwear, swimwear, and intimate apparel for hygiene reasons.
- Dresses that have been washed, altered, or damaged by the customer.
3. Return Process
- Email our Customer Support team at the dedicated support address with your order number, reason for return, and photos of the product (if applicable).
- Our team will respond within 48 hours with return approval and instructions.
- Pack the item securely in the original packaging or equivalent.
- Ship the item back to the provided return address using a trackable courier service.
4. Refunds
- Refunds are processed within 7–10 business days after we receive and inspect the returned product.
- Refunds will be made via the original payment method.
- Shipping charges are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
- Exchanges for different sizes or designs are subject to stock availability.
- Follow the return process above, and indicate clearly if you want an exchange.
6. Damaged or Defective Products
- If you receive a damaged or defective dress, email our Customer Support team immediately with photos.
- We will provide a replacement or full refund at no extra cost.
7. Contact Customer Support
For any queries regarding returns, refunds, or exchanges, please reach out to our dedicated support team:
Customer Support Email: goyalsakshi972@gmail.com